Website Uber
Why Here?
Uber, a global platform for ride-hailing and logistics, is dedicated to delivering world-class customer support through its Community Operations team. The Global Service Design division focuses on enhancing the support experience for customers worldwide. By joining this team, you will contribute to innovative projects aimed at improving operational efficiency and customer satisfaction.
What Will You Do?
As an Experimentation Program Specialist IV at Uber, you will collaborate with regional product teams and market stakeholders to design and implement experiments that test new features and improve customer experiences. You will manage the end-to-end experimentation process, ensuring successful execution and identifying opportunities for continuous improvement. Additionally, you will maintain and report on projects and deliverables, creating and updating standard operating procedures and other operational resources.