Head of Conversion & Customer Insights

Why Here?
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. The role leads the unified CRO, UX, and Business Analytics function, translating customer understanding into measurable commercial outcomes across all brands and markets.

What Will You Do?
As a Head of Conversion & Customer Insights at Lovehoney Group, you will lead the unified CRO, UX, and Business Analytics function, setting strategy, priorities, and operating rhythm. You will own the end-to-end experimentation programme, ensuring insights translate into revenue, margin, and improved customer journeys. Additionally, you will allocate UX design and CRO resources to the highest commercial-impact initiatives in partnership with Brand and Market leads.