Customer Success Manager – EMEA

Why Here?
LaunchDarkly has become a leader in feature management, enabling software teams to deliver and control releases safely at scale. The company helps organizations like Atlassian, IBM, and TrueCar accelerate innovation while reducing outages and customer risk. With a culture centered on humility, openness, and collaboration, LaunchDarkly is expanding rapidly to support its mission of modernizing software delivery. The EMEA Customer Success team partners directly with customers to maximize adoption and long-term value.

What Will You Do?
As a Customer Success Manager at LaunchDarkly, you will guide new clients from sales handoff to full activation, ensuring smooth onboarding and ongoing adoption. You will identify risks, develop mitigation strategies, and advise customers on best practices to achieve their goals. You will also build executive relationships, advocate for customer needs, and drive renewals and expansion opportunities, positioning yourself as a trusted advisor who enables long-term growth.