Website Intercom
Why here?
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. The Research, Analytics & Data Science (RAD) team uses data and insights to drive evidence based decision-making, generate insights that build customer empathy, drive product strategy and shape products that deliver real value to customers.
What will you do?
As a Senior Data Scientst at Intercom, you will help identify important questions and answer those web analytics questions through in-depth analysis and experimentation. You will also influence the product roadmap and product strategy through experimentation, exploratory analysis and quantitative research. Moreover, you will craft data stories and share your findings and recommendations across R&D and the broader company.